Terms and Conditions
THE FOLLOWING TERMS APPLY TO TALOOSI.FI AND ITS CUSTOMER-RELATED TRADE.Taloosi.fi sells HVAC products and supplies to individuals of the age of majority (hereinafter referred to as the consumer) and to companies and organizations (hereinafter referred to as corporate customers).
A summary of the terms, including the 10 most important points:
1. Prices of products can be found on the product pages, order confirmation will be sent to the registered email. If confirmation is not received, the order has not gone through, contact customer service.
2. All products are sold as they are.
3. Prices include VAT of 25,5%.
4. Customers may use Paytrail Plc's payment options, a Klarna invoice or bank account.
5. Delivery methods include postal packages, shipping companies, and delivery to the nearest post or directly to the customer in mainland Finland. If you are ordering delivery to Åland, islands, or overseas, always contact customer service first to ensure delivery is possible and does it incur additional costs.
6. Product warranty period can be found in the documents of the product or we will notify you separately if necessary.
7. The receipt or invoice must be kept for warranty or for any error or fault.
8. Mail delivery products have a 14 day return policy, provided the product is unused, merchantable and delivered directly to the customer.
9. Returns of bulky, over 50 kg products must be agreed in advance with our sales department. NB! Factory products do not have a right of return.
10. WARRANTY OR LOSS OF LIABILITY DOES NOT INCLUDE, AMONG OTHER THINGS, FAULTY INSTALLATION, FAULTY PROCESSING OR USAGE INJURY NOR LOSS OR DAMAGE DUE TO WATER IMPURITIES.
Detailed conditions:
1. Ordering
1.1 When ordering, the customer must always report:a) the name, address, e-mail address, postal address and telephone number of the consumer.
b) the name, contact person, email address, postal address, business ID and telephone number of the business customer.
1.2 The Customer agrees to the terms and conditions of the contract, order and delivery in force at the time of each order for deliveries. Existing terms and conditions are shown on our homepage.
1.3 Our Customer Register is confidential and we agree not to disclose information to anyone other than the parties mentioned herein.
1.4 The communication between the parties takes place via e-mail or telephone. After signing up, you agree to observe your email. Our contact information can be found in the customer service, contact menu.
1.5 After the order has been submitted, we will automatically inform the customer by email of the order. After this, the customer can always be directly connected to the order processor regarding, for example, modifying, cancelling or delivering the order.
1.6 A binding contract will enter into force once the customer has submitted an order. The system will automatically confirm the order by e-mail.
1.7 We reserve the right to limit the sale of products in larger quantities, for example due to poor availability.
1.8 Our liability for poor availability of the product, regulatory or import restrictions is always limited to the sale and, if necessary, the refund of any money previously paid.
1.9 All our products are sold as they are. Carefully familiarize yourself with the product data sheet.
1.10 If the consumer does not accept the content of the product package, he or she must return the product within 14 days return to the store or in a separate place. Refund applies to goods delivered to the consumer.
1.11 In the case of a product error, we can plead for a mistake, for example if there was such a obvious mistake that the customer should have understood the existence of the error.
1.12 We are not responsible for the information on the manufacturer’s website, nor their installation or user manuals.
1.13 We reserve the right to select our customers.
2. Prices
2.1 The price includes VAT of 25,5%.2.2 For some products, or when the total amount of the order exceeds the specified amount, it is possible to get a free transport or reduced fare.
2.3 Shipping costs are defined according to the size of the product, delivery costs are reported separately for each product.
2.4 All prices on the web apply only to orders placed on the basket via our web site.
2.5 Product information for all products is displayed on our website.
2.6 In the case of clear price errors, we are entitled to make a mistake, for example if there was such a obvious mistake that the customer should have understood the existence of the error. For example, if an EUR 300 ventilation fan is mistaken for EUR 30.
Payment Service Provider
Paytrail Plc (2122839-7) is co-operating with Finnish banks and credit institutions as a provider of payment transfer services and as a payment service provider. Paytrail Plc will be credited to the payer by bank statement or card payment and forward payment to the merchant. Paytrail Plc has a payment institution license. In the case of complaints, we ask you to contact the vendor first.
Paytrail Plc, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
Online Banking
The payment transfer service associated with e-payment is implemented by Paytrail Plc (2122839-7) in co-operation with Finnish banks and credit institutions. For the user, the service works just like traditional online payments.
SVEA Invoice / Installment payment
Invoice
Svea Ekonomi offers you an easy and safe way to make purchases by invoice.
When you choose to pay with invoice, we make a credit check using your personal information. You can find our description of personal data file here (in Finnish). The buyer must be at least 18 years old. You will receive the invoice by email or by post to your official home address, and the payment term is always at least fourteen (14) days. Interest for delayed payments is a legitimate interest for late payment i.e. 7 % + reference rate applied by the European Central Bank. We charge 5 EUR for payment reminders.
If the invoice is left unpaid and you haven´t agreed with us for payment plan, we will transfer the invoice to debt collection with the provisions of the Customer Protection Act.
You can also pay your invoice with smaller monthly payments
Credit Account (Ostoluotto) is a one-time credit that allows you to split the invoice as it is suitable for you. If you want to pay the invoice in smaller installments, you need to explore the Credit Accounts terms and conditions and approve them with your signature. Information is sent to you with the invoice. After approving the terms with your signature, you can pay the minimum amount from the invoice. You can pay the Credit Account at any time without any additional charges
You can check out the terms and conditions of Account Credit here (in Finnish): General Terms and Conditions and Standard European Consumer Credit Information.
Pay with Part Payment
Part payment is a one-time credit, which allows you to pay for your purchase with the payment period of your choice and fixed monthly installment. When you choose to pay with part payment, we make a credit check using your personal information. You can find our description of personal data file here (in Finnish). You can choose the most suitable payment period from the options offered at the Online Store.
Part payment must be paid in the agreed payment period. This implies that you pay at least the agreed amount every month by the due date. Naturally, you can also pay off the entire amount of credit any time without any additional charges for unused credit.
You can check out the terms and conditions of Part Payment here (in Finnish): General Terms and Conditions and Standard European Consumer Credit Information.
For more information on distance selling and trading on the internet, please visit the Finnish Competition and Consumer Agency website at https://kkv.fi/en or check our credit agreement.
Contact information and customer service
If you have any questions regarding invoices or part payment, please contact us at +358 9 4242 3330 (mon-fri 8-17) or asiakasinfo@svea.fi
Svea Ekonomi AB / Maksuratkaisut
Mechelininkatu 1 a
00180 Helsinki
www.svea.com
COLLECTOR Invoice / Installment payment
With Collector Invoice / Installment payment service you can pay up to 5000 €.
Collector You will receive a non-interest-rate * payment period of at least 30 days and up to 60 days.
The invoice is therefore due to be paid only on the last day of the calendar month following the purchase date. (* Payment interest rate is 0%, invoicing fee € 2.95 added to first invoice)
You can pay off the full amount of the invoice on the due date or, if you wish, you can choose between 1-36 months payouts. The charge will automatically start after you pay the minimum payment amount marked on the invoice. If you like, you can also pay larger installments or pay the full amount at once.
The Installment payment rate is 1.6% per month, equivalent to 19.20% of the nominal annual rate. An account maintenance fee of € 2.95 per month will be added to the invoice, with an annual percentage interest rate charge of € 21.3 % per thousand.
When choosing Collector Invoice / Installment payment, you always get the products you order before paying them. This provides flexibility as well as security for handling exchanges and returns.
Collector Invoice / Installment payment may be used by a person who has reached the age of 20 and has good credit history. We will review your credit information when ordering. Late payments and unpaid invoices will be charged a reminder fee of EUR 5 and a monthly fee of 1.6% for a delayed period.
You will receive the complete Collector Invoice / Installment payment terms from the following links:
For a detailed service description, please visit (in Finnish language)
https://www.collector.com/henkiloasiakkaat/maksa-laskulla/
General invoice and account credit terms (in English)
Standard European Consumer Credit Terms (in English)
The creditor is Collector Bank AB.
JOUSTO Invoice / Installment payment
Buy our products easily and securely with Jousto Invoice or Jousto Installment payment. The service is provided by the Finnish Jousto Payment Method. With Jousto Invoice you will receive a 14-day payment period (billing fee 4.90 €) and with Jousto Installment payment max. 24 months payment period (invoicing fee 4.90 € and monthly interest rate 2.42%). Why not buy the product, you dreamed of, today and opt for Jousto in the shopping cart. Learn more at www.jousto.com.
JOUSTO Product Data Sheet (in Finnish)
3. Delivery
3.1 We usually deliver our products to our customers in 2-7 business days in Finland. Delivery prices mentioned on our website are for Finland.If you would like delivery outside Finland please contact us via email (info@taloosi.fi) and we can give you an offer for the same.
3.2 Upon arrival, the customer him/herself or his/her authorized adult person must acknowledge receipt of the order. Without acknowledgment, the driver is not required to deliver the goods to the customer.
3.3 The customer must inform us of the damage occurring during the shipment within one week of receiving the delivery.
3.4 The consumer has the right to cancel the order at any point, even when the order has already been processed. If the consumer does not want to pick up or redeem his / her order from the mail or pickup store, it is recommended that he or she notify us or the local post as soon as possible.
3.5 We will respond to the customer if the goods are damaged or lost during transport unless agreed otherwise.
3.6 The poor availability of one product does not oblige us to reserve other products in the same order. We require that the items immediately available in the order must be available to the customer no later than three weeks after the order and the customer must approve the post delivery or canceling the order of the product that is poorly available. The delivery costs for the post delivery will be charged normally. We will contact the customer if a delivery of a product is delayed and we will come to an agreement with the customer regarding the delivery.
4. Payment Terms
4.1 We do not pay interest on the money received for pre-paid orders.4.2 For municipalities, the state, educational institutions and big companies we sell directly by invoice (14 or 30 days net). Smaller companies (less than 10 employees or a balance sheet less than one million euros) can receive to start with 7 days net, later 14 days.
4.3 The term of payment with a payment time period is always subject to the condition that the company has submitted the latest income statement and balance sheet to either the National Board of Patents and Registration or to our e-mail address.
4.4 As a billing client you do not have to apply separately, we always guarantee credit information for each order. If you have not previously purchased, please give us the employer's written authorization to purchase the invoice (for example, by email) if you do not belong to the board of directors. Check if the delivery you receive includes the invoice. If the delivery you receive does not include an invoice and you will not receive it by email within five business days, please contact us.
4.5 If your employer pays the invoice or the delivery address differs from the billing address, please provide us with this free form of power of attorney by email, but make an order online. Deliver the power of attorney to us immediately after submitting your order by email, otherwise order handling will be delayed.
4.6 By submitting to us the information specified above as soon as the order is submitted, you will ensure that the order is processed quickly.
4.7 We recommend registering as a customer to facilitate communication.
4.8 Without a separate agreement on the payment time, we require the payment of the order immediately. Unpaid orders will be canceled.
5. Right to Return
5.1 The consumer has a 14-day return and exchange right for goods delivered (including weekends and holidays, excluding delivery date). The item must be returned or exchanged no later than the 14th working day, ie if the 14th day is, for example, Saturday, the product must be returned with us at the agreed place by Monday. For example, if you ordered products 1.12, you got it on December 12, is the last return date on 27 December, which is a holiday, so you must return by 28.12.5.2 The right to return applies only to unused and merchantable products, not manufactured products. During a refund period, the consumer has the right to familiarize with the product and try it in the same way as he could do when purchasing the goods in a shop. The customer can also open the package to investigate and try out the goods without losing their right of withdrawal. However, he can not use the product.
5.3 The product packaging should be opened carefully and neatly. The consumer has the right to try the product but not to use it without losing the right to return. The product to be returned must be in a marketable condition.
5.4 Returns by the consumer are free of charge.
5.5 The date of receipt of the parcel or, alternatively, the date of the receipt shall be considered as the purchase or pick-up date. It is the duty of the customer to prove the date when the parcel has been received, for example by means of a shipping document.
5.6 If, in exceptional cases, we accept a non-marketable product or otherwise defective/missing parts product, we will charge at least 25% of the product's own costs.
5.7 Product Returns, Always return:
a) in the original package (well packed) without any unnecessary labeling
b) include a copy of the receipt / delivery receipt.
c) complete the guarantee and return form completed (return form, if needed, by e-mail).
d) no later than 14 days after the date of purchase.
5.8 When you return something, remember to pack the package well.
5.9 For non-refundable refunds, we charge to the customer's expense as per the valid price list.
5.10 Incorrect/defective/missing parts returned packages will be returned at the customer's expense.
5.11 The right to return a product is always product-specific and, possibly, the delivery of another product may not entitle you to have a longer return time for another product.
5.12 The cost of posting returns from abroad will have to be paid by the customer himself.
5.13 There is no right to return the factory orders (to be notified to the customer separately).
6. Warranty
6.1 All products sold to consumers have a minimum six-month warranty in accordance with the Consumer Protection Act. Warranty is a voluntary addition by the vendor or the previous sales step. The guarantor is responsible for ensuring that the product is operating within the deadline. The warranty provided by MixSix Palvelut Oy is usually 6 months long.6.2 The warranty period of the importer or the manufacturer can be seen on the manufacturer's website or we will notify you if necessary.
6.3 The warranty period begins on the receipt or on the invoice date and lasts for months specified in the receipt. Product warranty replacement or repair does not extend the original warranty period of the product.
6.4 If a manufacturer of the product, importer or authorized service provider provides a guarantee for the product, it limits our obligation to treat the product warranty always in accordance with the general provisions of Chapter 5 of the Consumer Protection Act.
6.5 All Warranty Returns are first tested. Warranty is subject to use of the product or part in accordance with the manufacturer's recommendations and instructions. We may be released from liability if it is probable that product degradation or breakdown is caused by accidents, misuse of the goods, or any other aspect of the buyer. Similarly, if later, for example, by a manufacturer or service agent, it is found that the product is broken by customer negligence, we are entitled to charge the costs of the repair.
6.6 The warranty does not cover damage caused by water contamination, equipment damage caused by power outages, improper storage or non-cleaning of the product, damage to the product, misuse of the products or other negligent instructions, including installation errors or physical breakdowns.
6.7. If the product is electrically powered, it should always be used according to electrical safety regulations.
6.8 If a product has been damaged by any of the items mentioned in 6.5, 6.6 or 6.7 above, the product will be returned to the customer and the customer will be charged with the applicable processing fee and delivery costs.
6.9 In accordance with the Consumer Protection Act, a buyer must notify the guarantor of the error within a reasonable time when the buyer has detected or should have detected the defect.
7. Delivery and Product Data Mistakes, Compatibility Problems, Complaints and Reclamation
7.3 You can send us an e-mail or letter by post mail. The complaint must be accompanied by a copy of the purchase receipt (also acceptable is the valid e-mail version), the receipt number and the customer's account number. Incomplete or late complaints will not be processed. The processing time for the complaint is usually 2-4 weeks. The amount of the claim, i.e the amount to be refunded, must be at least EUR 17, smaller claims than that will not be processed.7.5. All disbursements and discounts are always agreed upon in writing by e-mail. Cancellations or discounts made on the phone may later be difficult to check or verify later.
See Consumer Rights at Consumer Authority's website here. The Consumer Authority Consumer Counselling phone number is 071 873 1901, consumer counselling tel. +358 10 19 4675. You can also contact your local consumer advocate by calling your district and asking for consumer advice.
Reclamation instructions:
The product I ordered is broken or damaged, how do I proceed?
The consignee must inspect the consignment and report any externally visible damage to the carrier immediately upon receipt of the consignment. In addition, the consignee must also notify the seller of the damage (info@taloosi.fi).
Taloosi.fi is not liable for any damage to the product during transport if the customer has not notified them within the seven (7) day period.
If the damage has occurred to the product or transport packaging, TAKE A PICTURE OF THE DAMAGE AND THE PACKAGING and send a complaint to our customer service info@taloosi.fi.
Attach the photo you took to the complaint.
